I was really annoyed when I bought a dress which cost 30pounds and I wore it out once. I had the dress on me for 3-4hours and I noticed it had all threaded. I was raging as it looked terrible and thank god it was under the arm so I could cover it up abit! I tried to return it to the shop and they would not give me a refund or credit note and said that they would send it away to be mended! I argued with the manager that I should get a refund as this was to do with the quality and she was so ignorant and said well I havnt had any other returns on this item before. This is not the customer service that should be given to anyone I won\'t be shopping in there again!!!...

I was in your Exhibit Store in Derry Northern Ireland when I was on holidays in July, I had previousy purchased a skirt for my niece (a few days earlier) and wished to exchange it for something else, the staff would not let me do this or have a credit note, as they said it was a sale item but i was not told this on purchase and find this appalling, I live in Luton, you can always get a credit note or exchange sale items. Was told that my receipt said that i could not return it, I find that a bit late when you have already paid for it!!! It may have only costed £8.00 but it is the principal, and i think this is discussing service to offer and must affect our statory rights....